PolyLoop EPS helps businesses record, manage, and report expanded polystyrene recycling activity. We respect the privacy of the companies, users, employees, and contacts whose information is handled through the platform.
Information We Collect
We may collect the following information when you register, sign in, manage your company account, or use EPS recycling features:
- Account information, such as name, email address, phone number, password, role, and company name.
- Company information, such as business profile details, locations, clients, employees, designations, and operational settings.
- Recycling and reporting data, such as EPS collection tasks, waste streams, waste types, delivery methods, contamination information, weight or volume values, notes, and analytics exports.
- Billing and subscription information, such as selected plans, transaction references, subscription status, and payment processor responses.
- Device and technical information, such as IP address, browser type, device identifiers, login activity, and security logs.
- Notification information, such as device tokens used to send account, subscription, or operational alerts.
How We Use Information
We use information to provide, maintain, and improve the EPS recycling platform, including to:
- Create and manage user accounts, company profiles, roles, and permissions.
- Record recycling activity and generate operational, analytics, and sustainability reports.
- Process subscriptions, plan access, invoices, payments, and account status updates.
- Send important service messages, such as password reset emails, verification notices, subscription reminders, and system notifications.
- Protect the platform, investigate misuse, prevent fraud, and maintain audit logs.
- Improve features, performance, reliability, and customer support.
How We Share Information
We do not sell personal information. We may share information only when needed to operate the service or comply with obligations, including with:
- Authorized users within your company account according to their permissions.
- Service providers that help with hosting, email delivery, push notifications, analytics, support, payment processing, and security.
- Regulators, courts, law enforcement, or other parties when required by law or to protect rights, safety, and platform integrity.
- Another organization in connection with a business transfer, merger, acquisition, or restructuring, subject to appropriate privacy protections.
Data Security
We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security, so users should keep login credentials confidential and notify us promptly about suspected unauthorized access.
Data Retention
We retain information for as long as needed to provide the platform, maintain business records, meet legal or accounting requirements, resolve disputes, enforce agreements, and preserve audit history. When information is no longer needed, we delete, de-identify, or archive it according to our retention practices.
Your Choices and Rights
Depending on your location and role, you may request access to, correction of, deletion of, or restriction of certain personal information. Company account administrators may also manage many user and company details directly from the platform. Some information may need to be retained for legal, security, billing, or audit reasons.
Cookies and Similar Technologies
We may use cookies, session storage, and similar technologies to keep users signed in, protect accounts, remember preferences, understand platform usage, and improve reliability. Browser settings may allow you to block or delete cookies, but some features may not work correctly without them.
International Processing
Information may be processed in countries where PolyLoop EPS or its service providers operate. When information is transferred internationally, we use reasonable safeguards designed to protect it in line with this policy and applicable requirements.
Children's Privacy
The EPS platform is intended for business use and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can review and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page and may provide additional notice when changes are material.
Contact Us
For privacy questions, requests, or concerns, contact your PolyLoop EPS administrator or reach us through the support contact provided by your EPS service representative.